“How Accountants Break the Bad News About Tax Refunds: With Chocolate and Tissues,” The Wall Street Journal, March 5, 2019. Prepping the client for bad news.
So, in a way, chocolate is an information derivative, or substitute, or precursor. If your accountant preps you with chocolate, you know it can’t be good. I guess this is also Governance, because the accountant is controlling your receipt-of-bad-information experience.
What other experiences are “managed” by the provider?
infogovnuggets 