Category Archives: Value

What do you have and where do you have it?

The title of this post is a common question asked in the Information Governance arena.

“Freight Tracker Adds Funding In Hot Market,” The Wall Street Journal, February 21, 2018 B4.  Expansion at company that tracks where shipments are and when they will arrive.

Clearly, this information on a real-time basis is valuable to shippers and customers.  Is there a difference between the value of the information (where the shipment is) and who owns that information?  Or is it just who can profit from collecting and reporting the information?  Who would have thought an entrepreneur would monetize this, rather than the companies handling the shipments?  Did the shipping companies not realize the value of an asset they had?


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Filed under Access, Data quality, Information, Operations, Use, Value

Information or governance

Not sure whether this is more about governance than about information.

“AT&T Thwarted In Focus On Trump,” The Wall Street Journal, February 21, 2018 B1.  AT&T wants information on internal government discussions, in order to rebut the government’s attack on the proposed acquisition of/merger with Time Warner.  Court says no dice.

On the information point, how much is it worth to get information you don’t have, but suspect will help you?  How much is it worth to keep your internal government discussions private?

On the governance point, one governing authority (the Executive Branch) moves to block a transaction, alleging it’s anti-competitive.  The parties to the proposed transaction sue for access to the Executive Branch’s internal documents, to demonstrate alleged bias.  The Executive Branch says “no.”  Another governing authority (the Judicial Branch) also says “no.”

Whose information is it?  Who’s in charge (i.e., governing)?


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Filed under Access, Controls, Duty, Governance, Government, Information, Oversight, Third parties, Value

Can information have a negative value?

Doug Laney has done a lot of good stuff on infonomics, and the value of information.  But can information have a negative value?

“FBI Didn’t Follow Up Tip By Person Close to Shooter,” The Wall Street Journal, February 17, 2018 A1.  FBI got a tip on January 5 about the person who ended up shooting up the school at Parkland on February 14.  Failed to act on it.  Seventeen people died.

Do you have a duty to use information you have?  What if you have important information and you don’t use it, or can’t use it because you can’t find it?  Is that a liability (i.e., a “negative asset”)?

Do your internal controls make sure that critical information gets to the decision makers promptly?  If not, who’s responsible?

Look at the past year or two in industry and you will find several examples of the cost of not having important information reach the right people at the right time.  For example, Wells Fargo management didn’t learn of the account cramming until months or years later.  The Board at GE didn’t know about the two-plane approach the CEO was using.

Which is worse, knowing or not knowing?  Don’t know, but certainly knowing and not doing anything is the most expensive.

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Filed under Access, Controls, Corporation, Directors, Duty, Duty of Care, Employees, Governance, Government, Information, Internal controls, Oversight, To report, Value

Information quality

The quality of information is largely based on its accuracy.  Excluding others from using that information can also be valuable, such as trade secrets, patents, or copyrights.  An additional factor is the information’s timeliness: getting information before someone else allows you to use that information first.  Even fractions of a second can matter.

“CME Defect Aids Speedy Traders,” The Wall Street Journal, February 13, 2018, B1.  Five years ago, some high-frequency traders took advantage of the small time gap between (a) when they received confirmation of trades and (b) when those trades were reported to the market.  Based on this information, they deduced the direction of market movements and sold or bought, as appropriate, before that information was in the market.  The exchange fixed this.  Sort of, as the problem has reappeared, albeit much smaller.  But microseconds matter, when it’s the computers that are doing the trading.

What’s the point?  Well, what information would you pay more for to get it sooner?  Do you rely on getting information at the same time as (or before) your competitors, allowing you to use your superior skill, foresight, and industry to profit from it?

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Filed under Access, Accuracy, Controls, Data quality, Information, Internal controls, Third parties, Value

Uber settles

“Uber Settles Trade-Secrets Case,” The Wall Street Journal, February 10, 2018 B1.  Uber pays more than $240 million to settle case, and agrees not to use certain technology on self-driving cars, allegedly belonging to Waymo.  The agreement not to use was worth perhaps $250 million.

How does your company make sure it isn’t using a third party’s intellectual property without permission?  Is this an important part of your compliance program?  How does your company manage its acquisitions of new companies, some of whom (or their employees) may not have been as diligent in avoiding trade secret theft?

How can you prevent people from bringing information that you do not want into your company?  What are your processes?

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Filed under Board, Compliance, Controls, Corporation, Duty, Duty of Care, Employees, Governance, Information, Internal controls, Oversight, Ownership, Ownership, Policy, Protect assets, Protect information assets, Supervision, Third parties, Value, Vendors

Information from unusual places

What if you get information from an unexpected source?  What’s that worth?

“Stanford’s Aid Whistleblower,” The Wall Street Journal, February 1, 2018 B5.  A second-year MBA student does a study of scholarship decisions and blows the whistle on his own school.  Based on information found on a shared drive.

The information is there.  Are you aware what it says?  What’s it worth to have that analysis before someone else does it?  Is this something that Stanford wished wasn’t found, eight years later, on a shared drive?

Is this post about the value of information or the value of managing who gets access to what?  Or something else?

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Filed under Access, Controls, Duty, Duty of Care, Governance, Information, Interconnections, Internal controls, IT, Protect assets, Security, Value


“U.S. Probes Supplier to VW,” The Wall Street Journal, February 1, 2018 B2.  Engineering firm under criminal investigation for alleging helping VW cook the emissions tests – altering the nature of the information provided to the government.  See also, “Robert Bosch Workers Face Probe,” The Wall Street Journal, February 1, 2018 B3. (Similar allegations, but involving Chrysler).

Are you concerned about your vendors?  Do you make sure they comply with law?  Do you appreciate the data that confirms your own compliance?  What’s it worth to have that data be accurate?

Were this a blog about Crisis Management and Emergency Response, there would be an entry here about what you should do when you hear that someone else in your industry has been doing something bad.

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Filed under Accuracy, Board, Compliance, Compliance, Compliance Verification, Controls, Corporation, Data quality, Definition, Directors, Duty, Duty of Care, Employees, Governance, Information, Internal controls, Oversight, Oversight, Protect assets, Protect information assets, Third parties, Value, Vendors