20% failure rate

What does it say about your process if it has a 20% failure rate?  Are you not serious about quality?

“Army Didn’t Submit Convictions,” The Wall Street Journal, November 16, 2017 A3.  Twenty percent of the time, the Army failed to file records of military convictions into the federal database used for background checks for gun purchases.

The Air Force missed filing one, and the Texas church shooter killed 26.  The Defense Secretary ordered a review of all military units and how they process convictions.  Apparently, this is done (or not) by the local base.

Does your company have policies or processes that remote offices doesn’t follow 20% of the time?  Other than your record retention schedule?

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