Category Archives: Business Continuity

Reparations

What do you do when your website goes down for two hours, preventing customers from accessing their accounts?

“Fidelity Seeks to Make Amends for Website Glitch,” The Wall Street Journal, December 2, 2017 B11.  Company offers commission waivers and to discuss pricing adjustments.

Does your business continuity plan have a chapter on how to serve your customers?

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Filed under Access, Business Continuity, Duty of Care, Governance, Operations, Oversight

Cybersecurity

Cybersecurity involves protecting the enterprise from internal or external attack and responding after the enterprise has been attacked.  How do you ensure your business continues to operate if its cybersecurity is breached?  It’s not just sending notices to affected customers and paying for credit watches.

“Banks Create Cyber Doomsday System,” The Wall Street Journal, December 4, 2017 B1.  By requiring banks and credit unions to back up their data so that operations can be restored after a breach.  This also protects confidence in the overall banking system.

Do you have a business continuity plan?  Does it address how you will access your critical information so that you can continue to operate?

What’s surprising is that this is newsworthy.

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Filed under Access, Board, Business Case, Business Continuity, Controls, Corporation, Directors, Duty, Duty of Care, Governance, Information, Interconnections, Internal controls, IT, Operations, Oversight, Protect assets, Protect information assets, Security, Value

Rogue employees

What do you do when a rogue employee decides to express his or her politics by messing with your product?  Could that affect your brand?

No, this isn’t about the NFL.

“Twitter Tightens Security,” The Wall Street Journal, November 4, 2017 B3.  Security lapse allows a departing and now former Twitter employee to shut down President Trump’s Twitter feed for eleven minutes.

Cybersecurity focuses not only on external hackers but also internal bad-deed doers.  Sometimes, even well-designed security plans fail.  But those third-party plans are protecting your information in their control.

Do you have special controls for special celebrity cases?  Do you take extra steps for departing employees?

Not sure Twitter is a brand.

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Filed under Access, Business Continuity, Controls, Corporation, Duty, Duty of Care, Employees, Governance, Internal controls, IT, Management, Oversight, Protect, Protect assets, Security, Supervision

Ransomware Week

“Faux Ransomware Does Damage,” The Wall Street Journal, June 30, 2017 B3.  Motive for recent attacks was not blackmail, but just disruption.  The files that were attacked may not be recoverable.  “Malware Leaves Big Law Firm Hobbled,” The Wall Street Journal, June 30, 2017 B3.  DLA Piper shuts down after its computer systems hit.  “Hospital Is Forced To Scrap Computers,” The Wall Street Journal, June 30, 2017 B3. West Virginia hospital tosses its entire computer network after cyberattack.

Have the Visigoths gathered at the gate?  If we can’t protect our computers and the information they contain and send, does our civilization survive?  Is IT now more important that all the other functions?

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Filed under Access, Business Case, Business Continuity, Controls, Information, Interconnections, IT, Operations, Risk, Security, Value

British two-step

Gee, how important are computers to your company?  Or, more importantly, the information they contain?

“Big Outage Dogs British Airways,” The Wall Street Journal, May 30, 2017 B3. A power surge apparently takes out BA’s entire IT system.  No flights, no baggage, and no customer communications.  This is partly a business continuity problem, and is a predictable hazard (I was working at Amoco in Chicago in the 90’s when a flood took out the email servers that were then in the basement- Ed.).  But it also highlights how important access to information is to having your business run right.  If you put all your eggs in one basket, watch that basket.

What happens when you have so much information that you can’t read it all? “U.K.’s MI5 Begins Internal Probe,” The Wall Street Journal, May 30, 2017 A9.  Apparently, the suicide bomber in Manchester was on, and then off, the security service’s radar screen.  He was one of 20,000 suspects, but not among the 3,000 most active ones.

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Filed under Access, Accuracy, Business Continuity, Communications, Controls, Duty, Governance, Government, Information, Interconnections, IT, Operations, Oversight, Supervision, Third parties, Value

Hacking hackers

“In Cyberwar, Spies May Be Targets,” The Wall Street Journal, May 25, 2017 B4.  In a breach of protocol, the hackers behind the WannaCry ransomware attack may be releasing the names of some of the hackers working for the NSA.  Certainly cuts down on their foreign travel.

If they can’t keep their own secrets secret, what’s a body to do?  Will this shut them down?

How well does your company keep its secrets?  How important is it to your employees?

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Filed under Access, Business Continuity, Controls, Duty, Government, IT, Privacy, Security, Third parties

Access

If you are in the information business (and who isn’t?), what if you can’t get to that information?  Worse, what if your customers can’t get to information you store for them, or their customers can’t get to their web pages?

“Amazon Outage Hits Cloud Customers,” The Wall Street Journal, March 1, 2017 B4. Failure at a storage center just outside of Washington, D.C. lasted about 4 hours and affected Amazon Web Services.  Uptime/downtime, and reliability.

What’s your plan if your main storage goes out?  How does your business continue to operate?

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Filed under Access, Business Case, Business Continuity, Controls, Governance, Interconnections, IT, Management, Operations, Protect, Protect assets, Risk, Third parties