“Pilots Take Aim at Instructions for Boeing 737 MAX,” The Wall Street Journal, April 4, 2019. Were the instructions detailed enough? People died.
When you’re training people in a new system, or compliance, you must choose how detailed your instructions are. Are they too detailed, so that people’s attention wanes, or are they too brief, so something that in retrospect seems important is left out or not addressed fully? How do you design these so that Goldilocks declares them, “Just right,” when lives hang in the balance?
Is this Governance and Information? Or is training different? What’s the nature of that difference?