Complaints ain’t facts

“CFPB May Restrict Complaint Database,” The Wall Street Journal, April 25, 2018 A5. Government may restrict public access to a database of consumer complaints that haven’t been verified by the government.

All information is not equally reliable.  Does the government, by allowing people to post complaints, somehow vouch for the accuracy of those complaints?  Is the government in the business of publishing complaints, versus government findings?

Sure, it would be nice to have a central clearing house of complaints.  But is that the role of government?

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Filed under Access, Accuracy, Compliance, Controls, Data quality, Duty, Governance, Government, Information, Third parties

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