How did a frequent flier make the best use of his story of being bumped from his flight and not getting the legally required compensation? He shared that information with others on-line.
“When United Bumped This Flier, He Fought Back,” The Wall Street Journal, November 10, 2016 D1. The bumped flier share his story on-line through FlyerTalk and others pitched in with suggestions on how to work his claim through the process. Settlement offer originally $373. Final settlement: ~$2,000.
The value of information depends on how you use it. Knowing what you don’t know is a step towards finding others who do know. What’s the all-in cost of this dispute to United? Did United comply with the Denied Boarding Compensation rules?