The power of sharing

How did a frequent flier make the best use of his story of being bumped from his flight and not getting the legally required compensation?  He shared that information with others on-line.

“When United Bumped This Flier, He Fought Back,” The Wall Street Journal, November 10, 2016 D1.  The bumped flier share his story on-line through FlyerTalk and others pitched in with suggestions on how to work his claim through the process.  Settlement offer originally $373.  Final settlement: ~$2,000.

The value of information depends on how you use it.  Knowing what you don’t know is a step towards finding others who do know.  What’s the all-in cost of this dispute to United?  Did United comply with the Denied Boarding Compensation rules?

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Filed under Access, Business Case, Compliance, Information, Interconnections, Knowledge Management, Management, Risk, Value

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