On-line v. in-store shoppers have different expectations when shopping for food.
“What Wal-Mart Knows About Online Food Shoppers,” The Wall Street Journal, October 3, 2016 R4. Wal-Mart is best-in-class on using information on the logistics side. $10 billion a year in IT spend. How do they use algorithms to improve your on-line food shopping experience. Does this draw more people to their stores? IT adding real value.
How do you use information? As well as Wal-Mart?