Pilot error

We type data all the time.  Most of the time it’s right.  Who cares if a phone number’s one digit off?

“U.K. Investigators Uncover Flight-Data Issue Involving Airbus Jetliners,” The Wall Street Journal, May 16, 2016.  Pilots entered data in on-board computer that adjusted the thrust profile and, as a result, almost ran out of runway.  Other cases of pilot data-entry errors have been more serious.

Who’s putting data into your critical systems?  Is that data accurate?  Do your processes handle that data correctly?  Where humans are involved, errors happen.

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Filed under Accuracy, Business Case, Controls, Data quality, Duty, Employees, Governance, Information, Internal controls, Operations, Oversight, Risk, Use, Value

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