Eggs and baskets

You run mutual funds.  Your customers want to be able to figure out the value of their investments.  But they can’t, because of a computer glitch at a vendor.

“Pricing Snag Stymies Trading in Popular Funds,” The Wall Street Journal, August 27, 2015, A1.  Mutual funds can’t supply customers pricing information because of a computer problem at Bank of New York Mellon Corp. Not a great week for that.

What information do you rely on to do your business, and how much of that comes from a third party?  What happens if that third party doesn’t perform as expected?  Is that information governance, or something else?  Does it help that a lot of others relied on that same third party?

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Filed under Business Case, Business Continuity, Definition

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