How important is communication with your suppliers? What if lack of communication with your suppliers leads to shipping problems? And makes it impossible to communicate with your customers about those delays? And you thought you weren’t an information company.
“UPS Boosts Investments as Profit Dips,” Wall Street Journal, July 30, 2014 B4 Apparently, a big problem when, right before Christmas last year, a bunch of shippers unloaded a large number of packages (filling on-line orders) for shipment at the last moment. UPS couldn’t provide tracking numbers until the packages had been scanned in. Customers were upset. Logistics? Shares fell nearly 4%.
Could there be a chokepoint in your ability to meet customers’ expectations? Do you need to integrate with people up-dip from you in the cycle?