What do you do when you’re at the bottom of a hole? Stop digging.
What do you do when five of your units repeatedly report “bad” outcomes or perform poorly in inspections? Well, apparently you “pause” the reporting and inspection program, so your results don’t look bad. And don’t fill the open job of the person who does the analytics.
“VA Halted Visits to Troubled Hospitals,” Wall Street Journal, June 10, 2014 A1 http://on.wsj.com/1pBIjmA The VA stopped visits by medical quality folks to poorly performing hospitals.
How does your organization respond when there are reports of bad news? Do they try to fix the problem or do they try to fix the reports? What does this say about your culture?