What risks do you face?

Does a labor union fund one of your critics? Could this affect your implementation of strategy?

“Walgreen Faces Inquiry on Patient Privacy,” Wall Street Journal, March 20, 2014 B3 http://on.wsj.com/1duCSON

You want to encourage pharmacists to be more customer-friendly. Now, the issue is whether your method of filling prescriptions compromises the privacy of your customers. Do you leave data exposed? Are prescription medicines left unattended? Those are hazards you have identified in advance and have controls in place.

But what if a consumer advocacy group, funded by labor unions who have an axe to grind with you, puts your practices under a microscope and reports back to the regulators?

Well, you should protect the privacy of your customers. And the fact that a critic points out when you don’t shouldn’t be a cause for complaint. But was it a risk you foresaw?

And why would the Journal point out who funds the consumer advocacy group?

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Filed under Compliance, Controls, Internal controls, Privacy, Protect, Requirements, Risk, Use

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