Stories of the breach of a website are lately in the vein of dog bites man — lots of them, and little noticed (unless you are the bitee).”Kickstarter data breached,” Houston Chronicle, February 17, 2014 B8 http://bit.ly/1gc3NQY
So the controls failed, and hackers got names, email addresses, phone numbers, and passwords. But not credit cards, thankfully.
But how Kickstarter (a crowd-funding site) chose to notify people of the breach is interesting. They posted it on their blog. http://kck.st/MnLBLI Saves doing a press release or sending notices to the people whose data was at risk.
What’s your crisis communications plan following a breach?