Another piece on information in action.
I am old enough to remember changing flights without a fee. Maybe the flight was more expensive. Those days are gone.
Information cuts both ways. You make your reservation months ahead of time, saving some bucks. Then the airline changes its schedule for the flight. You can accept the change, despite its inconvenience and additional costs of such things as rental cars, but that’s not the airlines’ problem.
Could airlines be making these schedule changes to maximize their revenue from change fees? $2.7 billion in FYE 2013. They wouldn’t do that, would they?
“You Take This Itinerary and Like It,” Wall Street Journal, February 6, 2014 D1 http://on.wsj.com/1buUE3t