Cost of mishandling info?

Okay.  So somebody sees something important and reports it up the line in your organization.  Not a lot of paper, but also not a lot of demonstrable action on the information anywhere up the line.  What does it cost?

“Penn State to Pay $59.7 Million Over Sandusky Claims,” Wall Street Journal, October 28, 2013 (sorry no page number; delivery problem)

Is this in part (even a large part) an information governance or information management issue?  Or mostly a compliance & ethics issue? Or crisis management?

How much of this was attributable to culture?  And how much to a failure of controls? What if someone had created a paper trail early on of who knew what when and did what? (read that slowly).


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Filed under Business Continuity, Compliance, Controls, Culture, Definition, Governance, Internal controls, Operations, Policy, Risk, Value

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