Okay. So somebody sees something important and reports it up the line in your organization. Not a lot of paper, but also not a lot of demonstrable action on the information anywhere up the line. What does it cost?
“Penn State to Pay $59.7 Million Over Sandusky Claims,” Wall Street Journal, October 28, 2013 (sorry no page number; delivery problem) http://on.wsj.com/1hofGWA
Is this in part (even a large part) an information governance or information management issue? Or mostly a compliance & ethics issue? Or crisis management?
How much of this was attributable to culture? And how much to a failure of controls? What if someone had created a paper trail early on of who knew what when and did what? (read that slowly).