In a post earlier this week, I discussed the risks of information from third parties, and how much reliance you can put on it. http://bit.ly/19SUzKd
Seems to be the week for that.
“Health Website Woes Widen As Insurers Get Wrong Data,” Wall Street Journal, October 18, 2013 A1 http://on.wsj.com/1gTchih
Some enrollees have signed up for multiple plans [push “Submit” only once]. Multiple spouses reported and spouses mistakenly reported as children. Other data missing. Insurers have been pressured to avoid public comment, but say that so far they have been able to fix most errors manually. At least one insurer stopped taking enrollees through the website.
If you’re the insurer, how much can you rely on the system to provide accurate data now, and how much can you rely on it to do so later? How do you build trust when you started heavily in the red? Is this all user error? Maybe.